LEARN ENGLISH

LEARN ENGLISH

martes, 24 de mayo de 2016

CV and Cover Letter

Click HERE to read about how to write a good CV and Cover Letter

Click HERE to listen to a conversation about how to make a good CV

jueves, 7 de abril de 2016

Discussing customer service

Discuss these questions with the others in your group:

1 How would you define good customer service?
2 Some people say, ‘The customer is always right.’ Do you agree?
3 What are some companies that offer good customer service, in your opinion?
4 What are some companies that offer poor customer service, in your opinion?
5 Do you feel that the level of customer service is improving in your country, or worsening?
6 Have you dealt with a call centre before? What was your experience like?
7 Have you ever had to deal with customers yourself?
8 Have you ever made a complaint to a company or in a shop or restaurant? How was it handled?

jueves, 18 de febrero de 2016

DISCOVER SANTA FE

Introduction
The town hall asks you to create a new alternative tourism leaflet. Think about your town’s history, monuments, natural places, activities, festivities, that could be attractive, and the way you would offer them to tourists.
You have to work in groups of two and each of you will search for information and pictures on the internet to include in your poster.