CV and Cover Letter

Click HERE to read about how to write a good CV and Cover Letter

Click HERE to listen to a conversation about how to make a good CV

MARKET RESEARCH PROJECT

Discussing customer service

Discuss these questions with the others in your group:

1 How would you define good customer service?
2 Some people say, ‘The customer is always right.’ Do you agree?
3 What are some companies that offer good customer service, in your opinion?
4 What are some companies that offer poor customer service, in your opinion?
5 Do you feel that the level of customer service is improving in your country, or worsening?
6 Have you dealt with a call centre before? What was your experience like?
7 Have you ever had to deal with customers yourself?
8 Have you ever made a complaint to a company or in a shop or restaurant? How was it handled?

HAVE A GOOD TRIP!

Assignment: BOOK REVIEW PRESENTATION

OFFICE EQUIPMENT

Click HERE to see more

WRITING TASKS

Click here to practice your writing skills.

ONLINE ENGLISH TEST

Hello again,

Let´s start this year by checking our English level. Dont worry this is just the star, you´ll see that it will definitely improve!!

- That´s English!

- Cambridge Institute

FIND A JOB

http://www.bbc.co.uk/worldservice/learningenglish/business/getthatjob/

A SHORT PRODUCT DESCRIPTION

A LETTER OF COMPLAINT

REPORT ON ENGLISH READERS

MEETINGS

Click for more

REVISION AND EXTENSION ACTIVITIES FOR 1ST YEAR OF ADMINISTRATION AND FINANCES

A continuación tenéis una serie de actividades para repasar y ampliar estas vacaciones. Estas actividades son voluntarias, aunque su entrega se tendrá en cuenta en la evaluación: