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SHAKESPEARE TIMELINE

MARKET RESEARCH PROJECT

Discussing customer service

Discuss these questions with the others in your group:

1 How would you define good customer service?
2 Some people say, ‘The customer is always right.’ Do you agree?
3 What are some companies that offer good customer service, in your opinion?
4 What are some companies that offer poor customer service, in your opinion?
5 Do you feel that the level of customer service is improving in your country, or worsening?
6 Have you dealt with a call centre before? What was your experience like?
7 Have you ever had to deal with customers yourself?
8 Have you ever made a complaint to a company or in a shop or restaurant? How was it handled?

SHAKESPEARE

http://www.shakespeare400.org/
http://shakespeares-england.co.uk/shakespeare-2016
http://shakespeareweek.org.uk/events/
https://www.royalcollection.org.uk/school-event/2016-shakespeare-400th-anniversary
Shakespeare´s Life and Work Wequest
Webquest Romeo and Juliet
Shakespeare Webquest
World's Book Day
Shakespeare movie adaptations
Movie adaptations by the Guardian
http://www.shakespearelives.org/
Shakespeare´s Biography
Shakespeare in History
Shakespeare's Globe Theatre

Shakespeare for Kids BBC

MODALS