A LETTER OF COMPLAINT

Include:

- the reason for writing
- the item you purchased
- where and when you bought it
- what is wrong with it
- the action you expect/compensation

Useful Language:

• I am writing with regard to...
• I wish to complain about...
• The invoice number is...
• Unfortunately, we only received...
• The...was missing/is faulty/arrived late.
• You have made a mistake with the...
• You have overcharged me for the...
• Please send us a new order immediately.
• This has caused us great inconvenience.
• I feel that you should offer us some form of compesation.
• Please look into the matter as soon as possible.
• I look forward to hearing from you.